Outlook Error 500 – 6 Proven Ways to Fix

Outlook Error 500 – 6 Proven Ways to Fix : If you are using Outlook particularly its web-based version, users may be confronted with an error message such as ” 500 Something went wrong” error message.

The error may appear in different types, such as mailbox not found, protocol disabled repeatedly redirects identified, etc.

When this happens Outlook will stop you from accessing your mailbox. Sometimes, it’s an issue that’s minor, and refreshing the page should resolve the problem.

In this article, we’ve identified the various reasons for that the error can occur at all, and ways to eliminate it.

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Why the “Outlook Error 500” Occurs?

The error message may be in a variety of formats, there could be different reasons for it. Some of the most commonly encountered and likely causes are given below.

  • Outlook on the web settings disabled
  • The browser cache is damaged
  • Poor internet connection
  • Many roles are that can be assigned to a single user
  • Incorrect time and date setting

How to Fix the “Outlook Error 500” Error Message?

Before you move on to the next steps You can look up your Microsoft 365 Service health status to determine whether the service is currently available.

If the service is not functioning by their side there is no choice other than to wait until they can resolve the specific problem.

In the event that you do not have it, you are able to keep applying the fixes discussed in the post below.

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Check Network Status

The error above could be as a result of a weak network connection. Also, you should check if you’re not connected or your speed of your network connection is lower than the normal.

If you are experiencing a stable internet connection, but the issue persists, think about other options.

Clear Browser Cache/Cookies

Then, switch to the Incognito Mode and verify that you are able to be able to access Outlook emails without error.

To enter Incognito mode, utilize to open an Incognito mode, you can use the Ctrl + Shift + N shortcut on Windows or Command + Shift N to open it on Mac. Incognito mode can be described as private mode within your Safari browser. Check out our other guide for how to activate private mode for the Safari browser.

If it does the cache of your browser could be corrupted and you’ll need to clean it.

Notice: If you are clearing the cookies and the browser is logging your account out of active sessions. So, make sure to do not save your work before clearing the cookies.

However, you can clear the cache or cookies in your browser as follows.

On Chrome

  1. Start your Chrome browser.
  2. Select the three dots icon at the upper right-hand corner. choose Additional Tools and then Clean browsing history.
  3. Then, under the Basic tab, make sure to check the Cached images along with the Files checkbox. Also, you can delete your cookies by checking “Clear cookies” in the cookies and additional site information checkbox.
  4. Next, click on the Clear Data button.
  5. Close your browser and restart it.
  6. Verify that the error message was solved when you log in to Outlook.

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On Firefox

  1. Start your Firefox browser.
  2. Choose to open the hamburger menu (three horizontal lines) and then choose the Settings option.
  3. Choose your Privacy & Security tab from the sidebar.
  4. Scroll down to section Cookies section and Site Data section and click the Clear Data button that is located under it.
  5. Make sure you enable each of the “Cookies and Site Data” and “Cached Web Content” checkboxes.
  6. Select to the Clean button.

Additionally, you should update your web browser with the most recent version and check whether the issue has been fixed.

Enable Outlook on the Web

This Outlook on the web (OWA) setting is turned on by default. If your administrator has disabled it manually through in the Exchange Admin Center You may encounter the error message 500.

So, you must activate it as soon as you can or ask your administrator to enable it.

You can turn on this OWA choice in the following manner:

  1. Log into the account you have created with your Office 365 account.
  2. Click on the 9-dot icon to expand the office applications and select the Admin option.
  3. On the following screen, select Show All and then choose an exchange option in the Administrative center section.
  4. Click the Recipients tab from the sidebar. Select then the mailboxes option beneath it.
  5. In the pane to the right choose the user for whom you want to enable the OWA.
  6. In the next window that appears choose the Manage email apps settings Under the Email applications under the Email apps.
  7. Then, turn on the Outlook via the internet option.

You can also select Classic Exchange admin center under the Admin centers section and turn on the OWA in the following manner:

  1. Choose your recipient menu in the menu bar.
  2. In the left pane, double-click on the user you wish to enable to allow the OWA.
  3. Within the window for editing user mailboxes choose to select the options for the mailbox. option.
  4. In the Email Connectivity section, click on the button to enable the button.

Manage the Administrator Roles

If you assign too many roles to one person could cause the error described above. Therefore, it is necessary to eliminate all roles, with the exception of the administrator role.

Here’s how:

  1. Log into your office365 account and choose the option Admin. You can also directly sign in to the Microsoft 365 admin center.
  2. Expand the dropdown menu for users on the sidebar. Select the active user.
  3. In the left pane, click on the user you want to double-click and then double-click it.
  4. On the next screen go into the section Roles. Then select Manage roles..
  5. Then wait for another page that loads all roles.
  6. Check all options, excluding Global Administrator .
  7. Click to Save modifications.
  8. Launch the Outlook web application and check whether it is working. The updates could take a few minutes therefore you may have to wait a while.

Use the Correct Date and Time

If you find that your device is over or behind the actual time, you might be seeing the following error. To fix the problem, you should consider changing your time and date settings and use the correct setting.

Disable the Antivirus

Sometimes, the firewall for your antivirus may hinder your system’s connection to Outlook. Therefore, in order to fix your 500 problem, you should consider switching off the antivirus and then see whether you receive the error.

However, since deactivating antivirus can expose your system to viruses, it is best to do this for a short time and then enable the antivirus when Outlook functions as usual.

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